Informal Learning Needs Trust – Jay Cross
When the book on informal learning came out, nay-sayers attacked me as some kind of loony. Some still do. I’ve got a thick skin.
QUESTION: How do you know that informal learning works?
ANSWER: How did you learn to walk and talk? How did you learn to kiss?
QUESTION: How can you measure what people learn?
ANSWER: By judging what they do. Has their performance improved?
QUESTION: How can we assess the ROI of informal learning?
ANSWER: Cost-benefit analysis. But hold it, how to you assess the ROI of formal learning?
